Don't feel bad. I am on my second soon to be third Elizabeth. The first arrived with green on her face from the book rubbing around while she was shipped. The second arrived yesterday and one of her pin curls was off her head and laying loose in the box. Her head was crooked and she was stuffed weirdly also. Looked like a linebacker. Hopefully three is a charm. If not, I guess they will have to keep sending them until they get it right. I hate to give all of these dolls to the Madison sale, but for the price of this doll she should be perfect.